:root{--lc-primary:var(--primary);--lc-surface-2:var(--surface-2);--lc-border:var(--border);--lc-muted:var(--muted);--primary:#4f46e5;--primary-soft:#eef2ff;--on-primary:#fff;--bg:#fff;--surface:#f7f8fa;--surface-2:#eef0f3;--border:#e4e6eb;--text:#111827;--muted:#6b7280;--danger:#dc2626;--success:#16a34a;--warning:#d97706;--radius:10px;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--primary-soft:#262a4a;--bg:#14161b;--surface:#1b1e24;--surface-2:#242830;--border:#2c3038;--text:#f3f4f6;--muted:#9ca3af}}*,:before,:after{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}a{color:var(--primary)}:focus-visible{outline:2px solid var(--primary);outline-offset:2px}h1,h2,h3{margin:0;line-height:1.25}h1{font-size:20px}h2{font-size:16px}h3{font-size:14px}.btn{border:1px solid var(--border);background:var(--bg);white-space:nowrap;border-radius:8px;justify-content:center;align-items:center;gap:6px;height:34px;padding:0 14px;font-weight:500;display:inline-flex}.btn:hover{background:var(--surface)}.btn:disabled{opacity:.5;cursor:default}.btn-primary{background:var(--primary);border-color:var(--primary);color:var(--on-primary)}.btn-primary:hover{background:var(--primary);filter:brightness(1.08)}.btn-danger{color:var(--danger)}.btn-sm{height:28px;padding:0 10px;font-size:13px}.btn-ghost{background:0 0;border-color:#0000}.input,.textarea,.select{border:1px solid var(--border);background:var(--bg);border-radius:8px;width:100%;padding:7px 10px}.input:focus,.textarea:focus,.select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft);outline:none}.textarea{resize:vertical;min-height:80px}.field{flex-direction:column;gap:4px;margin-bottom:14px;display:flex}.field>span{font-size:13px;font-weight:500}.field small{color:var(--muted)}.row{align-items:center;gap:8px;display:flex}.muted{color:var(--muted)}.error-text{color:var(--danger);font-size:13px}.badge{background:var(--surface-2);height:20px;color:var(--muted);border-radius:999px;align-items:center;padding:0 8px;font-size:12px;font-weight:500;display:inline-flex}.badge-open{color:#166534;background:#dcfce7}.badge-pending{color:#92400e;background:#fef3c7}.badge-resolved{background:var(--surface-2);color:var(--muted)}@media (prefers-color-scheme:dark){.badge-open{color:#bbf7d0;background:#14532d}.badge-pending{color:#fde68a;background:#78350f}}.avatar{background:var(--surface-2);border-radius:50%;flex:none;place-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:grid;overflow:hidden}.avatar img{object-fit:cover;width:100%;height:100%}.spinner{border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;width:20px;height:20px;margin:24px auto;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;color:var(--muted);padding:40px 20px}.live-banner{background:var(--surface-2);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:8px;padding:8px 12px;font-size:13px;display:flex}.toast{background:var(--text);color:var(--bg);z-index:100;border-radius:8px;max-width:min(480px,100vw - 32px);padding:10px 16px;position:fixed;bottom:20px;left:50%;transform:translate(-50%);box-shadow:0 8px 24px #0003}.auth{background:var(--surface);place-items:center;min-height:100vh;padding:20px;display:grid}.auth-card{background:var(--bg);border:1px solid var(--border);border-radius:14px;width:100%;max-width:380px;padding:28px}.auth-card h1{margin-bottom:6px}.auth-card p{color:var(--muted);margin:0 0 20px}.auth-card .auth-language{width:auto;margin-top:16px;font-size:13px}.shell{grid-template-columns:220px 1fr;height:100vh;display:grid}.sidebar{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;gap:4px;min-width:0;padding:12px;display:flex}.sidebar .select{margin-bottom:12px;font-weight:600}.nav-link{color:var(--text);border-radius:8px;align-items:center;gap:10px;padding:8px 10px;font-weight:500;text-decoration:none;display:flex}.nav-link:hover{background:var(--surface-2)}.nav-link.active{background:var(--primary-soft);color:var(--primary)}.nav-link svg{width:18px;height:18px}.nav-count{background:var(--primary);color:var(--on-primary);border-radius:999px;margin-left:auto;padding:0 7px;font-size:12px}.sidebar-footer{border-top:1px solid var(--border);align-items:center;gap:8px;margin-top:auto;padding-top:10px;display:flex}.sidebar-footer .who{flex:1;min-width:0;font-size:13px}.sidebar-footer .who div{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sidebar .sidebar-language{margin-top:auto;margin-bottom:8px;font-weight:400}.sidebar-language+.sidebar-footer{margin-top:0}.main{flex-direction:column;min-width:0;display:flex;overflow:hidden}.page{flex:1;padding:24px 32px;overflow-y:auto}.page-header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:20px;display:flex}@media (width<=800px){.shell{grid-template-columns:1fr}.sidebar{display:none}}.inbox{grid-template-columns:340px 1fr 280px;height:100%;min-height:0;display:grid}@media (width<=1200px){.inbox{grid-template-columns:300px 1fr}.contact-pane{display:none}}.inbox-list{border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.inbox-filters{border-bottom:1px solid var(--border);flex-direction:column;gap:8px;padding:12px;display:flex}.segmented{background:var(--surface-2);border-radius:8px;padding:2px;display:flex}.segmented button{color:var(--muted);background:0 0;border:0;border-radius:6px;flex:1;padding:5px 6px;font-size:13px;font-weight:500}.segmented button.active{background:var(--bg);color:var(--text);box-shadow:0 1px 2px #00000014}.conv-items{flex:1;overflow-y:auto}.conv-item{border-bottom:1px solid var(--border);color:inherit;gap:10px;padding:12px;text-decoration:none;display:flex}.conv-item:hover{background:var(--surface)}.conv-item.active{background:var(--primary-soft)}.conv-item-main{flex:1;min-width:0}.conv-item-top{justify-content:space-between;gap:8px;display:flex}.conv-item-top strong{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.conv-item-top time{color:var(--muted);flex:none;font-size:12px}.conv-item-preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:13px;overflow:hidden}.conv-item.unread .conv-item-preview{color:var(--text);font-weight:500}.unread-dot{background:var(--primary);border-radius:50%;flex:none;width:8px;height:8px;margin-top:6px}.thread{flex-direction:column;min-width:0;min-height:0;display:flex}.thread-header{border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:8px 10px;min-height:56px;padding:10px 16px;display:flex}.thread-header .title{flex:160px;min-width:0}.thread-header .title>div{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.thread-header .title div:last-child{color:var(--muted);font-size:12px}.thread-messages{background:var(--surface);flex-direction:column;flex:1;gap:10px;padding:16px 20px;display:flex;overflow-y:auto}.msg{flex-direction:column;gap:3px;max-width:72%;display:flex}.msg.agent{align-self:flex-end;align-items:flex-end}.msg-bubble{background:var(--bg);border:1px solid var(--border);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px;padding:9px 12px}.msg.agent .msg-bubble{background:var(--primary);border-color:var(--primary);color:var(--on-primary)}.msg.agent .msg-bubble a{color:inherit}.msg-bubble .lc-md p{margin:0 0 6px}.msg-bubble .lc-md>:last-child{margin-bottom:0}.msg-meta{color:var(--muted);font-size:11px}.msg.pending{opacity:.6}.sys{color:var(--muted);background:var(--surface-2);border-radius:999px;align-self:center;padding:4px 10px;font-size:12px}.msg-attachments{flex-wrap:wrap;gap:6px;display:flex}.msg-attachments img{border-radius:10px;max-width:240px;max-height:240px;display:block}.file-chip{background:var(--bg);border:1px solid var(--border);border-radius:8px;align-items:center;gap:6px;padding:6px 10px;font-size:13px;display:inline-flex}.typing{color:var(--muted);background:var(--surface);min-height:20px;padding:0 20px 6px;font-size:12px}.composer{border-top:1px solid var(--border);padding:10px 12px;position:relative}.composer textarea{border:1px solid var(--border);resize:none;background:var(--bg);border-radius:10px;width:100%;min-height:64px;max-height:240px;padding:9px 11px}.composer textarea:focus{border-color:var(--primary);outline:none}.composer-actions{justify-content:space-between;align-items:center;gap:8px;margin-top:8px;display:flex}.canned-menu{background:var(--bg);border:1px solid var(--border);z-index:5;border-radius:10px;max-height:240px;position:absolute;bottom:calc(100% - 4px);left:12px;right:12px;overflow-y:auto;box-shadow:0 8px 24px #0000001f}.canned-menu button{text-align:left;background:0 0;border:0;width:100%;padding:8px 12px;display:block}.canned-menu button.active,.canned-menu button:hover{background:var(--primary-soft)}.canned-menu small{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.contact-pane{border-left:1px solid var(--border);padding:16px;overflow-y:auto}.contact-pane dl{grid-template-columns:auto 1fr;gap:6px 12px;margin:12px 0 0;font-size:13px;display:grid}.contact-pane dt{color:var(--muted)}.contact-pane dd{overflow-wrap:anywhere;margin:0}.card{border:1px solid var(--border);background:var(--bg);border-radius:12px;margin-bottom:20px;padding:20px}.card h2{margin-bottom:4px}.card>p.muted{margin:0 0 16px}.table{border-collapse:collapse;width:100%}.table th,.table td{text-align:left;border-bottom:1px solid var(--border);vertical-align:middle;padding:10px 8px}.table th{color:var(--muted);font-size:12px;font-weight:500}.table tr.clickable{cursor:pointer}.table tr.clickable:hover td{background:var(--surface)}.tabs{border-bottom:1px solid var(--border);gap:4px;margin-bottom:16px;display:flex}.tabs button{color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;margin-bottom:-1px;padding:8px 12px;font-weight:500}.tabs button.active{color:var(--primary);border-bottom-color:var(--primary)}.split{grid-template-columns:1fr 1fr;gap:16px;display:grid}@media (width<=1000px){.split{grid-template-columns:1fr}}.preview{border:1px solid var(--border);background:var(--surface);border-radius:10px;min-height:300px;padding:16px;overflow-y:auto}.preview .lc-md code{background:var(--surface-2);border-radius:4px;padding:1px 4px}.preview .lc-md img{max-width:100%}.code{background:var(--surface);border:1px solid var(--border);white-space:pre;border-radius:8px;padding:12px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px;overflow-x:auto}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:20px;display:grid}.stat{border:1px solid var(--border);border-radius:12px;padding:16px}.stat span{color:var(--muted);font-size:13px}.stat strong{margin-top:4px;font-size:26px;display:block}.bar-row{grid-template-columns:30px 1fr 40px;align-items:center;gap:10px;margin:6px 0;font-size:13px;display:grid}.bar{background:var(--surface-2);border-radius:999px;height:10px;overflow:hidden}.bar i{background:var(--primary);border-radius:999px;height:100%;display:block}.hours-grid{grid-template-columns:110px 70px 1fr;align-items:center;gap:8px;margin-bottom:14px;display:grid}.hours-grid .row input{max-width:120px}.sys,.badge-resolved{color:#4b5563}@media (prefers-color-scheme:dark){.sys,.badge-resolved{color:var(--muted)}}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}